FAQ's

• Q: How can Pharos International, and the TracFone system claim nationwide service?
• A: We have a working relationship with the major carriers across the nation (e.g. Bell Atlantic® on the east coast, Ameritech® in the Midwest, Pacific Bell® in the west, and Bell South®). These established companies provide the quality of service you have relied on for your phone service.

• Q: Do you have digital (PCS) phones that I've seen advertisements about?
• A: Yes

• Q: Do the phones call, or work out of country?
• A: Yes. Tracfone requires calling cards for international calling..

• Q: Can we use our current cell phone for your service?
• A: No. We have a special computer chip in our phones that provides the prepaid instructions. A retrofit of another phone would be cost prohibitive.

• Q: Do you offer free nights and weekends?
• A: You pay a higher monthly rate, with a one-year contract for those "free" services. We offer the very low rate of $8.00 a month for your cell phone service. You pay only for the calls you make. What you don't use, you don't lose.

• Q: Huh?
• A: We are probably the only phone service company that puts in writing "you never lose your call time*". Any "time" you have remaining gets rolled over into the next service cycle. This is true even if you forget to renew your service, and have to start it up again. *If cellular service is deactivated four or more months, you may lose all your airtime.

• Q: Is this $8 an extra charge for service with Tracfone?
• A: No, the $8 monthly minimum includes both one month service and 10 min. of airtime. The other rate plans provide service for two months along with airtime.

• Q: Is there any penalty for restarting my service.
• A: Many companies do charge you with a reconnect fee to restart your phone service if it has been disconnected. We have no penalties or reconnect fee. You'll never receive a bill from us.

• Q: Is your service for all callers?
• A: The people who benefit best from our service fall in at least the listed categories:

1. don't want the annoyance of a credit check
2. dislike the idea of being locked into a contract
3. use the phone mostly for emergencies or infrequent calls
4. hates the idea of losing unused call time every month
5. searching for a unique gift, that has obvious and lasting value
6. needs a cell phone that will call from virtually from anywhere too anywhere in the USA.

• Q: How can I pay. Can I use my credit or debit card, and do you accept checks on-line?
• A: Yes, to all of the above. Simply click the appropriate icon to use the desired service.

• Q: Are my purchases secured?
• A: Yes, all of our credit/debit card and PayByCheck transactions are secured. Feel free to look at our verification information.

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